FAQ


RETURN / EXCHANGE POLICY:

Returns and/or exchanges will only be accepted for all merchandise that is unwashed and unworn with original tags and packaging within 15 days of ship date. All returns or exchanges will be at the discretion of Believe & Achieve. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange.

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 3-7 business days upon receipt of return. The customer will receive an email confirmation when the refund has been issued. All returns and exchanges will be at the discretion of Believe & Achieve and are subject to a 10% restocking fee. 

Believe & Achieve is not responsible for any missing, damaged, or packages lost in transit. Customers are responsible for all return shipping charges, as well as, any shipping charges associated with exchanges.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to Believe & Achieve, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order or the cost will be deducted from any refund that is due back to a customer.  

Please contact shop@believeandachieve.org to begin a return or exchange.

KIMONO SIZING CHART:  

 WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

WE ACCEPT MasterCard, Visa, Discover, American Express and PayPal.

HOW LONG UNTIL MY ORDER SHIPS? 

ALL DOMESTIC AND INTERNATIONAL ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 2-5 BUSINESS DAYS (MONDAY - FRIDAY EXCLUDING HOLIDAYS) UNLESS OTHERWISE NOTED. 

Can I combine multiple orders to be shipped together? 

Unfortunately we cannot combine multiple orders to be shipped together. Due to the high volume of orders we receive and to prevent processing delays, once an order is placed changes cannot be made.